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Odisha Right to Public Services Act

An exemplary initiative by the State Government to provide public service within stipulated time frame. The law enables the citizens to demand public services as a right and also includes a provision for penal action against officials failing to provide the services within the stipulated time.

The idea is to generate a demand for services, and to provide citizens with a platform for getting their grievances redressed in a time bound manner.

The ORTPS Act 2012 aims to cover various guarantees under a single umbrella at the state level. It looks towards addressing the already growing demand of citizens for improved public services, reducing corruption through imposing penalties on Public Authorities for default in delivery of services and aims at universalization of public services. In addition, what was under the Citizens’ Charters, an administrative guarantee has been translated into a legal right, justiciable under the provisions of ORTPS Act.

Shri Suresh Chandra Mahapatra, IAS
Chief Secretary

Shri Surendra Kumar, IAS
Principal Secretary, GA & PG

Shri Abanikanta Pattanaik, OAS(S)
Executive Director, CMGI

Citizen gets computerized acknowledgement. Citizen can check the status of application at any time and any where (24x7)

Salient Features